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By | In the Library

Thanks to everyone who has taken part in our Wellcome Library surveys over the past year. We have been sending out surveys quarterly in conjunction with our survey partners Morris Hargreaves Macintyre and have been hugely pleased with the results. We can’t thank you enough for taking the time to share your views with us.

We will be moving to monthly surveys in order to help speed up our responses to your queries and suggestions. We’ve been acting upon the feedback and are already implementing changes where possible.

The survey results are anonymised when we receive them, so we have no way of contacting you directly if you make any suggestions or have any questions about our services. We’ll be using the Library blog to feedback about the changes we have implemented in response to the surveys, so keep an eye out for updates.

Here are a few of the changes we’ve made as a result of your feedback:

Lockers and cloakrooms: the new cloakroom on the ground floor is free to use and is available during building opening hours. Lockers have moved from the ground floor to the Library, and they are available during Library opening hours. A £1 coin is required, but it is returned when you empty the locker. Remember, you can’t leave anything in the lockers overnight–all items will be removed.

Copying facilities: Users reported issues regarding the stability, speed and difficulty of use of the self-service scanners. To resolve the stability issue, we worked extensively with the software manufacturers to upgrade and test the software. This has significantly improved reliability and performance. We’ve changed the network connection to speed up communication between printers and scanners and added extra memory to both printers. To make the scanners easier to use we have redesigned the help button to better reflect and explain users’ options.

Self service digital photography: Back in the summer of June 2011 a trial of self-service digital photography began in the Rare Materials Room. We hope that you’ll continue to find this tool useful.
Many thanks to all ofyou who took the time to send your thoughts through the Library Survey. Your views matter to us, so please let us know how we can improve our services. And remember, all completed surveys will be entered into a prize draw and one lucky feedbacker will win £100 for their efforts!


Phoebe Harkins

Phoebe Harkins is Library Communications Co-ordinator at the Wellcome Library.

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